Pay rent
Pay online through the tenant portal, set up pre-authorized payment, or view your rent ledger any time.
For tenants
Everything you need,
in one place.
Pay rent, request a repair, download forms or reach your property manager. Emergencies are answered around the clock, every day of the year.
Emergency maintenance — flood, no heat, no water, fire or electrical hazard: call +1 (647) 360 5545 at any hour. For fire, gas or medical emergencies call 911 first.
Maintenance requests
Submit a request with photos. You receive confirmation, a scheduled window and a completion notice.
Moving in
Condition inspection, key handover, utility set-up, insurance requirements and building rules.
Moving out
Notice periods, cleaning standards, final inspection, key return and deposit or credit handling.
Forms & documents
Lease templates, notice forms, maintenance guidelines and building rules — request any document from your manager.
Tenant resources
Practical guides on heating, humidity, appliance care, winter preparation and preventing common damage.
When is rent due?
Rent is due on the first of each month unless your lease states otherwise. Online payment through the tenant portal posts the same day.
How do I report a repair?
Submit a maintenance request through the portal or the form on this page. Non-urgent requests are triaged within one business day.
What counts as an emergency?
Flood or active leak, no heat in winter, no water, fire or gas smell, electrical hazard, or a failed lock on an exterior door. Call the emergency line immediately.
How much notice do I give to move out?
Ontario residential tenancies generally require 60 days' written notice ending on the last day of a rental period. We will confirm the correct date for your lease.
Can I sublet or assign?
Requests must be submitted in writing. We review the incoming occupant with the same screening applied to any applicant.
Maintenance response times
How quickly we act, and on what.
Every request is logged, given a priority and tracked to completion, so nothing depends on someone remembering a phone call. You receive confirmation when the request is received, a scheduled window before a technician attends, and a completion notice afterwards.
Emergency — immediate
Flood or active leak, no heat between September and June, no water, fire, gas odour, electrical hazard, or an exterior door that will not lock. Phone the emergency line; a technician is dispatched right away.
Urgent — within 24 hours
No hot water, a failed refrigerator or stove, a blocked sole toilet, a failing air conditioner in extreme heat, or a pest report. Attended the same or next day.
Routine — 3 to 5 business days
Dripping taps, minor drywall or paint damage, a faulty light fixture, a sticking door or window, or a loose fitting. Scheduled with you around your availability.
Planned & seasonal
Filter changes, gutter and roof checks, snow and landscaping, fire equipment testing and annual suite inspections — calendared in advance with written notice of entry.
Ontario law requires 24 hours' written notice before non-emergency entry, and we hold to it — you will always know who is attending, when, and why. Emergencies are the exception: where there is a risk to people or to the building, we attend immediately and follow up in writing.
Your tenancy, plainly
What you can expect from us.
A well-run tenancy is mostly about predictability. Rent is due on the first and posts the same day online. Repairs are acknowledged, scheduled and closed out. Notices are given in writing with the correct notice period. Renewal conversations start ninety days before your lease term ends, not two weeks before.
We also expect a few things in return: rent paid on time, reasonable care of the unit, repairs reported early rather than after the damage spreads, tenant insurance kept in force, and consideration for your neighbours. Nearly every dispute we see began as a small issue that no one mentioned for six months.
If something goes wrong — a job loss, an illness, a month where the rent will be late — tell your property manager before the first, not after. We can almost always work with a tenant who communicates, and we would far rather arrange a plan than begin a formal process.
Book a viewing or register your requirements
Tell us what you are looking for and we will match you to available units and arrange a viewing. Switch to the commercial intake if you are leasing space for a business.
Submit a maintenance request
Let us know what needs attention and we will route the request to the right technician. For emergencies, call our 24-hour line instead.
Emergencies should always be phoned in immediately.