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LET'S CONNECT
We’re Here When You Need Us
Whether you're a property owner looking for expert management, a tenant in need of support, an investor exploring opportunities, or a partner seeking collaboration—our team is here to help. We prioritize clear communication, timely responses, and a service-first mindset in everything we do.
CONTACT
Property Owners & Investors
Are you an existing client or exploring property management services for the first time? Our team is here to help you maximize your investment and streamline operations.
Maintenance or Tenant Support
Need help with a repair, account question, or urgent issue in your unit? We’re here to keep things running smoothly.
Vendor or Partnership Inquiries
Interested in partnering with Aplis as a service provider or business partner? We’re always open to working with reliable, professional teams
Media & General Inquiries
For press, speaking opportunities, or general questions, please reach out and we’ll connect you with the right team.
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I submitted a contact form—how long until I hear back?We respond to all inquiries submitted via our website within 2 business day contact us directly at info@aplismanagement.com
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How can I contact Aplis for a media, speaking, or PR request?Media inquiries can be sent directly to media@aplismanagement.com. Please include your publication or organization, interview deadline, and the topic of interest so we can route your request accordingly.
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Do you offer downloadable brochures or corporate materials?Yes. You can request our Service Overview Package or Company Profile by emailing info@aplismanagement.com, and we’ll send the most relevant materials based on your inquiry type.
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What services does Aplis Property Management offer?Aplis provides end-to-end property management solutions including leasing, rent collection, maintenance coordination, financial reporting, legal compliance, and strategic asset planning. We serve residential, commercial, and mixed-use properties.
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What Type of Properties does Aplis Manage?We manage condominiums, single-family homes, multi-unit residential buildings, and commercial units. Each service plan is tailored to the unique needs of the property type.
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Are your services customizable?Absolutely. In addition to our three core packages, we offer a custom plan option for unique properties or portfolios requiring tailored support.
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Do I need to live near my property?Not at all. Many of our clients are remote landlords or investors. Our owner portal and communication systems are designed to keep you informed from anywhere.
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How do I get started with your services?Simply submit an application or inquiry online. We’ll review your property and needs, then schedule a personalized onboarding call.
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Is there a minimum number of units required?Each package has a minimum and maximum range. Our Core Care Package starts at just 1 unit, while Premium is ideal for portfolios of 5+.
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Can I switch packages later on?Yes. As your portfolio or needs evolve, you can upgrade, downgrade, or customize your service plan.
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Is the portal secure?.Yes. The Aplis client portal is encrypted with industry-standard security protocols to protect your data, documents, and personal information.
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What can I do in the portal as a landlord or property owner?You can view financial reports, track maintenance requests, review lease documents, communicate with our team, and monitor the performance of your rental properties in real time.
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How do tenants use their portal?Tenants can use their portal to pay rent, submit maintenance requests, access lease agreements, and communicate with our support team.
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How do I log in to the client portal?Once your property is onboarded, you’ll receive an email with your portal login credentials. You can access the portal 24/7 from our website under the “Client Login” section.
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Who do I contact for portal support or technical issues?Reach out to our Client Services team via email or phone. We’re available Monday to Friday, 9 AM–5 PM EST.
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What happens if I forget my portal password?Click “Forgot Password” on the login page to reset it. If you need assistance, our support team can guide you through recovery.
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Can I access the portal on my mobile device?Absolutely. Our client portal is mobile-friendly and accessible through any browser, and a dedicated mobile app is available for download.
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Can multiple users access the same portal account?Yes, additional logins can be granted to co-owners or authorized representatives upon request.
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Can I message the Aplis team directly through the portal?Yes, the portal includes a messaging function for direct, trackable communication with our property managers, maintenance coordinators, and accounting team.
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How often is information updated in the portal?Financial and maintenance data are updated in real-time as events occur. Monthly statements and documents are uploaded by the 10th of each month.
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How and when do I get paid?Owner payouts are processed monthly, with detailed statements provided via your online portal. Timing may vary slightly depending on tenant payment dates. However, if you would prefer Quarterly or Annually Payouts that is also a possibility.
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Do you assist with taxes or year-end reports?Yes. Year-end income and expense reports are provided, and our team can liaise with your accountant to ensure smooth tax preparation.
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What financial oversight is available in premium plans?Our Complete and Premium packages include quarterly reviews, budgeting support, and strategic financial consultations.
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When is rent collected and disbursed?Rent is collected on the 1st of the month and typically disbursed to owners within 5–7 business days after processing and reconciliation.
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How are financial statements delivered?Monthly statements are uploaded to the owner portal and emailed by the 10th of each month, detailing income and expenses.
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Are there hidden fees in your service packages?No. All fees are transparently outlined in your management agreement, and additional services are always pre-approved.
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How are vendor payments handled?We handle all vendor invoices and pay them on your behalf, deducting costs from the rental proceeds.
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How can I track performance of multiple units?Our reporting system consolidates multi-property data for owners with portfolios, including occupancy, rent collection, and ROI.
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Can I export my financial data?Yes. Statements and data can be downloaded in PDF or Excel formats directly from the portal.
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Do you assist with budget forecasting?Yes. We help owners plan annual budgets, reserve fund contributions, and project financial outlooks.
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What if a tenant stops paying rent?We follow a structured legal process, starting with notices and communication, and can coordinate with legal professionals when needed for formal action.
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Do you handle compliance with local laws?Yes. Our team monitors fire safety codes, municipal regulations, landlord-tenant laws, and ensures your property remains compliant.
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How does Aplis handle legal notices and lease enforcement?We issue legal notices for late rent, non-compliance, or violations in accordance with provincial regulations and the terms of the lease. We document every step and escalate only when necessary.
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Do you monitor building code and fire safety compliance?Yes. We schedule routine compliance checks to ensure your property meets local municipal, fire, and building code standards.
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How do you handle tenant insurance requirements?We require proof of tenant insurance as part of lease compliance. We can coordinate renewals and monitor active policies through our system.
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What if I need legal advice as a landlord?We can connect you with a trusted legal partner or provide insights based on past case experience, though we do not offer legal representation directly.
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Is Aplis familiar with commercial property regulations?Yes, we manage both residential and commercial units and ensure compliance with zoning, insurance, and regulatory obligations specific to commercial tenancies.
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How do you stay updated on regulatory changes?Our compliance team monitors industry updates and legislation changes, and we adapt our practices accordingly to keep you protected.
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How is lease compliance enforced?Through regular inspections, maintenance tracking, and tenant communications, we identify and address lease violations early to avoid escalation.
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Do you maintain legal documentation for my property?Yes, we store all notices, lease documents, compliance certificates, and correspondence securely in your owner portal.
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How do you handle maintenance requests?Tenants can submit maintenance requests 24/7 via their portal. Our team triages, coordinates with approved vendors, and provides updates to owners.
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Am I notified before repairs are made?For non-emergency work over a certain threshold (typically $250), we contact owners for approval. Emergencies are handled immediately to prevent further damage.
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Do you use in-house or third-party vendors?We use a vetted network of third-party professionals. We ensure quality control through oversight, reviews, and long-term vendor relationships.
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Is emergency maintenance available 24/7?Yes. We have a dedicated emergency line for after-hours issues such as flooding, heating failures, or safety hazards.
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Can I set spending limits for maintenance?Yes. You can pre-approve a spending threshold, and we’ll contact you for any expenses beyond that limit unless it’s an emergency.
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How are routine inspections scheduled?We perform inspections biannually or annually depending on your package and provide detailed reports with photos.
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Do tenants get notified of upcoming work?Yes, tenants are notified of scheduled maintenance with advance notice in accordance with local tenancy laws.
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How do you track and report repairs?All repairs are documented with timestamps, photos, vendor notes, and cost breakdowns—available in your owner portal.
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What happens if a repair is delayed?We keep both owners and tenants informed and coordinate alternative solutions or temporary fixes if necessary.
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Do you use in-house maintenance staff or external vendors?We use a vetted network of licensed and insured vendors to ensure quality, cost-efficiency, and compliance. However, should you have preferred vendors that you would like to use we can coordinate access. Please note that we do not markup any estimates provided. In the event that an estimate is marked up you will be provided with the original and be informed of the mark up prior to the commencement of work. We do not high anything here at Aplis.
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How do I request maintenance or report an issue?All non-urgent maintenance requests should be submitted through the Tenant Portal. For emergencies—such as major leaks, no heat in winter, or electrical hazards—please call our 24/7 emergency line at (647) 482-4137. Our maintenance team is dispatched promptly based on the severity and timing of the issue.
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How do you handle lease renewals?We review market rates 60 days before lease expiry and reach out to tenants for renewal options. You’ll be consulted before final terms are offered.
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Do you help manage rent collection and arrears?Yes. We collect rent via multiple digital methods, send automated reminders, and follow legal procedures for missed payments and arrears recovery.
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What qualifies as an emergency repair?Emergency repairs include: Flooding or major leaks Total power outages (not related to local outages) No heat in winter Gas smell or fire hazard Broken locks or doors compromising safety Call our emergency line directly at (647) 482-4137 .
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What’s included in your tenant screening process?We screen all applicants with credit checks, income verification, landlord references, and background checks to ensure reliability and stability.
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Who handles leasing paperwork?We handle all aspects of lease creation, digital signing, renewals, and enforcement. You’ll receive digital copies of all key documentation.
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What happens when a lease expires?We initiate renewal discussions in advance, assess rent adjustment opportunities, and coordinate signing—ensuring minimal vacancy and retention when desirable.
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How do you market vacant properties?We advertise on high-traffic rental platforms, MLS, and social media, with professional photography, video tours, and compelling copy to attract qualified tenants.
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How do you handle tenant disputes?We mediate tenant concerns professionally and document all communication. If needed, we escalate matters to legal partners or the Landlord and Tenant Board (LTB).
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What if a tenant breaks their lease early?We handle early terminations by enforcing lease conditions, negotiating buy-outs, and minimizing vacancy periods through expedited re-leasing.
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How do I get a quote for management services?Use our Book a Consultation form to share your property details. One of our advisors will follow up within 1 business day to schedule a call or site visit. You can also email us directly at owners@aplismanagement.com.
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What types of properties does Aplis manage?We specialize in full-service management for: Multi-unit residential properties Condominium corporations Mixed-use buildings Commercial plazas and offices Real estate investment portfolios We tailor solutions based on asset type, size, and ownership structure. Use our Book a Consultation form to share your property details.
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Can I schedule a site visit or evaluation?Yes. We offer free property assessments for prospective clients. This allows us to understand your needs and provide a tailored service proposal. Book your assessment via the consultation form or by emailing owners@aplismanagement.com.
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How do I enroll my property with Aplis?Visit our Property Enrollment Page and complete the intake form. Our onboarding team will follow up to gather any additional details and begin the transition process.
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Are there discounts for managing multiple units?Yes. We offer custom pricing and discounts for multi-unit portfolios. Contact us to discuss volume-based service plans.
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Can I switch management packages later?Yes. You can upgrade or modify your package at any time. We’ll adjust service levels and billing accordingly.
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How do you report back to owners?Monthly financials, incident reports, tenant updates, and inspection reports are available via the portal or email, depending on your preference.
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Will I still have control over major decisions?Yes. You’ll always be consulted for major repairs, tenant approvals (if preferred), and any decisions outside your agreed-upon thresholds.
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Do I need to live locally to use your services?No. Many of our clients are out-of-province or international. Our digital systems and full-service model make remote ownership hassle-free.
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What are your service contract terms?Our contracts are flexible and transparent. Most have a 12-month term with 60-day cancellation notice. Custom options are available for portfolios.
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How do I apply to become a vendor with Aplis?We’re always looking for high-quality, reliable vendors. Submit your company details, licenses, insurance documents, and references through our Vendor Application Form or email us at partners@aplismanagement.com.
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What vendor services do you typically work with?We regularly engage vendors across the following areas: General contracting Plumbing, electrical, HVAC Janitorial and cleaning Landscaping and snow removal Security and access systems All vendors must be fully insured and compliant with safety standards.
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Do you offer recurring service contracts?Yes. We work with vendors on both one-time jobs and recurring service agreements for seasonal maintenance or building services.
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Are vendors required to carry insurance?Yes. All vendors must provide valid liability insurance, WSIB documentation (if applicable), and business registration before being assigned work orders.
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How are vendors paid?Once a job is completed and approved, invoices are submitted through our system. Payment is made via direct deposit or e-transfer within agreed terms.
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Is there a partnership agreement to sign?Yes. All vendors must sign our Vendor Agreement outlining expectations, insurance requirements, timelines, and conduct standards.
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Are vendors expected to interact with tenants?Only as needed. Most tenant communication is handled through Aplis unless direct contact is necessary for scheduling or instruction.
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Can vendors access the property directly?Yes, if authorized. We coordinate key access, digital lock codes, or arrange supervised entry depending on the property's security setup.
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How do you ensure vendor accountability?Vendor performance is tracked with job completion photos, tenant/owner feedback, and internal quality audits.
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How are service requests assigned?We assign work orders based on service type, urgency, geographic location, availability, and past performance ratings along with the tiered partnership program level
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