Tenants First

WHETHER HOME OR BUSINESS

Tenant Support

OUR TEAM IS HERE TO HELP

Our secure Tenant Portal is your personalized online hub, available 24/7 to give you complete control over your tenancy. Easily log in to view your account balance, track past and upcoming payments, submit and monitor maintenance requests, update your personal contact details, and access all lease-related documents. Whether you’re at the office or at home, managing your tenancy is simple, safe, and efficient.

TENANT PORTAL ACCESS

Need assistance or have questions about your tenancy? Our friendly and knowledgeable tenant services team is just a phone call or message away. Whether you need help navigating the tenant portal, clarifying lease terms, resolving billing inquiries, or require general support, we are committed to providing timely, clear, and helpful responses to ensure your experience is positive and stress-free.

QUESTIONS? WE ARE HERE TO HELP

If something isn’t working right, don’t wait — report it to us immediately. Whether it’s a minor issue like a dripping faucet or something urgent such as heating or electrical problems, our experienced maintenance team is ready to respond quickly and effectively. We prioritize tenant safety and comfort, ensuring all requests are handled promptly with clear communication every step of the way.

MAINTENCE & REPAIRS

Keeping important documents accessible is key to a smooth tenancy. From your signed lease agreement and renewal options to tenant handbooks and building-specific guidelines or notices, everything you need is stored securely and organized within your tenant portal. Easily download, review, or print documents at any time, so you’re always informed and prepared.

LEASING & DOCUMENTS

Paying your rent should never be a hassle. With Aplis, you have multiple convenient options to choose from. Make secure online payments directly through your tenant portal or set up automatic recurring payments to never miss a due date. We also accept e-transfers and post-dated cheques at select locations, giving you the flexibility to pay in a way that works best for you.

ACCOUNTING & FINANCE

Apply to Be a Tenant

Looking to Lease With Us?

Interested in making Aplis your new property management partner? Browse our current residential and commercial vacancies with detailed listings, photos, and floor plans. Our online application process is quick, easy, and fully digital — designed to get you into your ideal space with minimal delays. Submit your application securely, and our leasing specialists will guide you through the next steps.

APPLY FOR RENTAL

How can I contact Aplis for a media, speaking, or PR request?

Media inquiries can be sent directly to media@aplismanagement.com. Please include your publication or organization, interview deadline, and the topic of interest so we can route your request accordingly.
Do you offer downloadable brochures or corporate materials?

Yes. You can request our Service Overview Package or Company Profile by emailing info@aplismanagement.com, and we’ll send the most relevant materials based on your inquiry type.
I submitted a contact form—how long until I hear back?

We respond to all inquiries submitted via our website within 2 business day contact us directly at info@aplismanagement.com
What qualifies as an emergency repair?

Emergency repairs include: Flooding or major leaks Total power outages (not related to local outages) No heat in winter Gas smell or fire hazard Broken locks or doors compromising safety Call our emergency line directly at (647) 482-4137 .
How quickly will someone respond to my maintenance request?

For standard requests, our team responds within 24–48 business hours. Emergency requests are prioritized and responded to immediately.
I forgot my Tenant Portal login—what do I do?

Go to the Tenant Portal and click "Forgot Password" to reset your login. If you're still having trouble, please contact our support team at support@aplismanagement.com, and we’ll assist you within one business day.
How do I request maintenance or report an issue?

All non-urgent maintenance requests should be submitted through the Tenant Portal. For emergencies—such as major leaks, no heat in winter, or electrical hazards—please call our 24/7 emergency line at (647) 482-4137. Our maintenance team is dispatched promptly based on the severity and timing of the issue.
How do I enroll my property with Aplis?

Visit our Property Enrollment Page and complete the intake form. Our onboarding team will follow up to gather any additional details and begin the transition process.
Can I schedule a site visit or evaluation?

Yes. We offer free property assessments for prospective clients. This allows us to understand your needs and provide a tailored service proposal. Book your assessment via the consultation form or by emailing owners@aplismanagement.com.
How do I get a quote for management services?

Use our Book a Consultation form to share your property details. One of our advisors will follow up within 1 business day to schedule a call or site visit. You can also email us directly at owners@aplismanagement.com.
What types of properties does Aplis manage?

We specialize in full-service management for: Multi-unit residential properties Condominium corporations Mixed-use buildings Commercial plazas and offices Real estate investment portfolios We tailor solutions based on asset type, size, and ownership structure. Use our Book a Consultation form to share your property details.
I submitted a vendor application—what happens next?

Our operations team reviews applications within 5–7 business days. If your services align with our current needs, we’ll reach out to schedule an onboarding call or request additional documentation.
What vendor services do you typically work with?

We regularly engage vendors across the following areas: General contracting Plumbing, electrical, HVAC Janitorial and cleaning Landscaping and snow removal Security and access systems All vendors must be fully insured and compliant with safety standards.
How do I apply to become a vendor with Aplis?

We’re always looking for high-quality, reliable vendors. Submit your company details, licenses, insurance documents, and references through our Vendor Application Form or email us at partners@aplismanagement.com.